Support
Help with NextGen AI Digital SAT Prep. Email support@devappsai.com and include your device model, iOS version and a short description of what happened.
Manage your subscription
Apple handles every payment. To cancel: open Settings on your iPhone or iPad, tap your name, tap Subscriptions, choose NextGen AI SAT Prep and tap Cancel Subscription. Cancel at least 24 hours before the trial or the paid period ends to stop the renewal; you keep Premium until the end of the period you paid for.
To request a refund, go to reportaproblem.apple.com. To move Premium to a new phone, open the app’s Settings and tap Restore Purchases, signed in with the same Apple Account.
Common questions
How do I contact support? Email support@devappsai.com. Include your device model, your iOS version and a short description of what happened, so we can help you faster. For billing questions such as refunds, Apple handles payments, so start at reportaproblem.apple.com. Support
How do I cancel my subscription? Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, tap Subscriptions, choose NextGen AI SAT Prep and tap Cancel Subscription. Cancel at least 24 hours before the current period ends to stop the next renewal. You keep Premium until the end of the period you already paid for. Support
How do I get a refund? Payments go through Apple, so refunds are requested from Apple, not from us. Go to reportaproblem.apple.com, sign in with your Apple Account, find the NextGen AI SAT Prep charge and submit a request. Apple reviews it and lets you know. Canceling stops future renewals but does not refund time already paid. Support
I got a new phone. How do I get Premium back? Install the app, open Settings in the app and tap Restore Purchases. Make sure the device is signed in to the same Apple Account you used to subscribe. Premium belongs to your Apple Account, while your study progress is stored on the device itself, since the app has no account of its own. Technical help
How does the 7-day free trial work? If your Apple Account is eligible, Premium starts with a 7-day free trial that includes every Premium feature. Cancel at least 24 hours before the trial ends and no paid period begins. If you do not cancel, the plan you picked begins and Apple charges your account when the trial ends. Pricing Terms
Am I eligible for the free trial? Apple decides eligibility, and it usually offers an introductory free trial once per Apple Account. The app only offers the trial when the App Store reports that your account is eligible, so the subscription screen shows whether a trial applies to you before you confirm anything. Pricing
When do the free daily limits reset? Free limits reset at midnight, your device's local time. That covers the two practice sessions, the flashcard session and the 3 AI messages. Your one free practice test is different: it is one test in total, used up when you finish it, so it does not come back each day. Free and Premium
The AI Tutor isn't answering. What should I do? First check that your device is online over Wi-Fi or cellular data, since the AI features need a connection. If you are a free user, you may have used today's 3 messages. AI help can also pause for everyone when demand is very high, so wait a few minutes and try again. Support
Does the app work without internet? Partly. The questions, explanations and flashcards are stored in the app itself. The AI Tutor, the AI College Counselor and Scan & Solve need an internet connection, because they send your request to the AI providers. If you often study offline, plan on practice and flashcards; the AI features wait until you are back online. Support
Why did my study streak reset? A streak counts days on which you finish at least one practice session, by your device's local date. Miss a day and it goes back to zero, unless you have a streak freeze. You earn a freeze each time your streak reaches a multiple of 7 days, up to 3, and one is used automatically for a missed day. Support
Which iPhone or iOS version do I need? You need iOS or iPadOS 17.6 or later on an iPhone or iPad. The app is in English. The questions, explanations and flashcards come with the app, while the AI Tutor, the College Counselor and Scan & Solve need an internet connection to answer you. Support
How do I delete my data? You can reset your practice history, score estimate, Mistake Notebook, flashcards, streak or study plan, or reset everything, in the app's Settings. Deleting the app also deletes your study data. A few small records stay in the device's Keychain, such as when the app first ran on that device and a random purchase token. Privacy